The LUS Powered Network has a customer-oriented philosophy that allows us to provide wholesalers with extremely competitive pricing, responsive service and fast delivery time.

When reporting service issues simply follow these steps:

Call the LUS NOC at 1-800-804-0467

If the support representative assisting you cannot resolve the issue during your initial call, the representative will open a trouble ticket and provide you with a ticket number. Provide this ticket number when communicating with the NOC representative relating to this issue.

Once a ticket is opened, you will be able to monitor the progress of the problem resolution, escalate the ticket, and/or provide input as necessary. Your NOC representative will keep you apprised of the status of your trouble ticket on a regular basis. If resolution of your problem is not progressing in an acceptable manner, the representative will escalate your ticket according to the guidelines established in the Service Level Agreement, based on the severity of your trouble.

When reporting a problem, be prepared to provide the following information:

• Company name and telephone number
• Your name and telephone number
• Host & site after-hour contacts and access hours
• Host & site network address (if applicable)
• Local Access Number (if applicable)
• Circuit Number

• Nature of problem
• Can intrusive testing be done at this time?
• When the problem started
• Recommended priority
• Affected service(s)